How can we help?

Are you having trouble answering questions you have about our service? Or do you just need some final advice on size and fit before making a booking? We've listed some of our most Frequently Asked Questions below that we've found are able to answer most questions or concerns for our customers at any time, day or night. But if you still have questions, or if you just need some stylist advice, you can find our Contact Details at the bottom of this page - we're here to help!

Submit an enquiry

Please submit your enquiry using the form below to get in contact with out Customer Happiness Team. Our Team are available from 9am to 5pm AEST, Monday through Friday.

Get In Touch

Office hours of Monday to Friday 9am - 5pm AEDT

The best way to reach our Customer Happiness team is by submitting your enquiry using the form above.

Frequently Asked Questions

A message to our community about COVID-19

The safety of our community and our team has always been and will always be our utmost priority at GlamCorner. We are closely monitoring and adhering to the safety guidelines established by the World Health Organisation (WHO), the Australian Government and the local health authorities.

We have worked closely with our team to ensure we are upholding the highest safety and hygiene standards across our operation while fulfilling your orders. These measures include:

  • Disinfecting all the surfaces of workstations and common areas on a regular basis
  • Positioned hand sanitising stations across our fulfilment operation
  • The use of masks and gloves across our fulfilment operation, where required and relevant
  • Every garment is cleaned upon its return using strict sanitation procedures with a Miele commercial cleaning system that uses biodegradable detergents and solvents that disinfect at 40 degrees celsius, followed by an additional stringent commercial drying process above 75 degrees celsius.

For more information, please read here.

Does GlamCorner have a physical store?

We invite you to come in and visit our beautiful new rental pop up store at David Jones, Elizabeth Street, Sydney. Feel free to drop by during our opening hours or book a Styling Session and we can make sure we have some great styles in your size ready to try.

If you don't live in Sydney, here at GlamCorner we offer a fit guarantee to ensure you have something perfect to wear for your upcoming event.
If you are shopping our One-Time Rental collection, we recommend placing a Rental order using our Back Up Dress system, which means for an additional $15 you receive a second dress and you can wear whichever one you prefer for your event. This is a great option if you are unsure of sizing or if you are tossing up between two styles.

If neither dress is the perfect fit or you’re just not happy with it - simply send your dress back with all tags fully intact, and we’ll either send out a different size for free or give you a full refund.

How does the Back Up system work?

If you're unsure about the dress size or fit, or simply want to try another style, you can add to your booking a 'backup dress' for $15. Simply select the "Add Backup Dress" option before checkout, and select your backup dress from our collection.

A few details to keep in mind when selecting your backup dress:

  • Please make sure the 'delivery date' of your backup dress is the same as your primary dress.
  • When you add a backup dress to your cart, the lower priced dress will automatically discount to $15.
  • Kindly be reminded that including a Backup Dress in your order does not entitle you to wear both of them to an event. One of your dresses is required to be returned with its tag still intact and if not, it will be considered worn and you will be charged the full rental price of the Backup Dress (less the $15 you have already paid for it).

What if my one-time rental period ends on a Sunday or a public holiday?

We can confirm if your final day of rental falls on a Saturday, Sunday or a public holiday, please return your order to the nearest yellow express post box by 5 pm.

If you do not have a yellow express post box, or the parcel doesn't fit, then you may hold onto the items and return to an Australia Post outlet by 3 pm next business day!

What if I’d like to get my rental today?

We offer same-day delivery in Sydney Metro area (within 20km of Sydney CBD) - from 9:00am to 3:00pm (Sydney time) Monday through Friday.

What if I accidentally stain or damage the dress?

We understand that some wear and tear may be inevitable, and as such we provide free $100 accidental damage insurance to cover these types of accidents. Please contact us if you’ve accidentally stained or damaged the dress.

What if I don’t use my Membership for a few months?

Think of our Membership service similar to a gym membership. However, instead lifting dumbbells, you have access to our Membership wardrobe each month!

Your GC Membership allows you access to our Membership collection for a monthly instalment. This is not dependent on whether or not you choose to use our service for that month. Our system automatically charges for your card each month, unless your account is paused or cancelled.

When will my GC Membership box be delivered?

Boxes are dispatched via Express Post within 48hrs after placing your order. Depending on your postcode it will arrive within 1-3 business days. Kindly note we do not operate on Saturday or Sunday.

Can I exchange my GC Membership box?

We are happy to offer complimentary exchanges on any items that aren't perfect for you in your Box if you contact us within 48-hours of your parcel being delivered.

If it's outside the 48-hour period, it will cost $15 per unit to exchange an item.

Please submit your exchange request using the Contact Us Form here.

I have more questions.

We love questions! If we haven't answered any questions that you may have, please don't hesitate to contact your dedicated stylist who is more than happy to assist you. Alternatively, please contact us via live chat or email to