Returns Policy

We are committed to providing you with a seamless shopping experience. Our Returns Policy outlines the steps and conditions under which you can return your purchases. Please read the following information carefully to understand our policies.

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General Returns Policy

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Eligibility for Returns:

• Items must be returned unworn, with tags still intact, or in the case of consumables, unused and unopened.
• Return requests must be submitted within 24 hours of delivery.

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Returns Process:

• Submit a return request via Your My Account.
• Items must be sent back to us within 24 hours of delivery.

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Condition of Returned Items:

• All returned items will be inspected upon arrival at our fulfillment center.
• Items must be in their original condition to be eligible for a return.

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Return Shipping Costs:

• Customers are responsible for the cost of return shipping unless the item is defective or incorrect.

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Cancellations

• We understand that plans can change. Our cancellation policy allows for flexibility depending on the timing of your cancellation.

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Cancellation Requests:

• Submit a cancellation request form via Your My Account as soon as possible.

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Cancellation Protection:

If you purchased Cancellation Protection at checkout, you are eligible for a full cash refund of your booking or purchase price. Note that the Cancellation Protection fee is non-refundable.

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Cancellation Time Frames and Fees:

• More than 30 Days Before Shipment: Full cash refund or 110% store credits. No cancellation fee.
• 14 to 30 Days Before Shipment: Full cash refund or 110% store credits, minus a $10.95 cancellation fee.
• Less than 14 Days Before Shipment: Store credits equal to the booking or purchase price, minus a $10.95 cancellation fee.

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One-Time Rentals and Purchases:

Once the products have been dispatched from our fulfillment center, submit a refund request via Your My Account instead of a cancellation request.

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Refunds

If you are not completely satisfied with your purchase, our refunds policy provides various options to ensure you have a positive experience.

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Replacement Requests:

If an item is not suitable, we can provide a replacement for a $14.95 return processing and delivery fee.

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Price Differences for Replacements:

• If the replacement item is more expensive, you will be charged the difference.
• If the replacement item is less expensive, you will receive store credits for the difference.

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Processing Refunds:

Once we receive and inspect the returned item, we will issue store credits equal to the purchase price, minus the original shipping cost.

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